Introduction & Commitment
Welcome to Bets 10. This Privacy Policy explains how we collect your personal information, why we collect it, and how we keep it secure. By using the Bets 10 website and services, you are considered to have agreed to this Privacy Policy.
We believe your privacy is a fundamental right. That is why data protection at Bets 10 has been built into the core of our platform from the ground up — not added as an afterthought.
In short: we do not sell, rent, or unnecessarily share your data with third parties.
What Information We Collect
Bets 10 collects certain information necessary to provide its services. This information falls into three categories:
| Data Types | What is included | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At the time of registration & KYC verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial information | BKash/Nagad/Rocket number, transaction history | At the time of deposits and withdrawals |
| Technical Information | IP address, device type, browser, operating system | Automatically during site use |
| Usage Patterns | Game history, session duration, preferred games | While active on the platform |
We collect only the information that is genuinely required to deliver our services. We never ask for anything beyond what is necessary.
How Your Data Is Used
Bets 10 uses your information for the following purposes:
- Creating and managing accounts and ensuring security.
- Completing age and identity verification (KYC).
- Processing deposits, withdrawals, and financial transactions.
- Detecting and preventing fraud, money laundering, and illegal activities.
- Providing customer service and support.
- Sending relevant bonus offers and promotional messages (only with your consent).
- Improving platform functionality and user experience.
- Fulfilling legal obligations.
You can opt out of marketing messages at any time. Simply let our support team know.
Who Your Data Is Shared With
Bets 10 does not sell your personal information. However, in certain circumstances necessary for operating the service, your data may be shared:
- Payment Providers: bKash, Nagad, Rocket, and other approved payment gateways — used solely to process transactions.
- Identity Verification Services: Approved third-party verification agencies for the KYC process.
- Technology Partners: Cloud storage and cybersecurity providers — under strict confidentiality agreements.
- Legal authorities: Government agencies when required by court order or legal obligation.
Your data is not shared with third parties for any reason beyond those stated above.
Cookies & Tracking Technologies
Bets 10 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. The types of cookies we use:
- Essential cookies: Login session, security token — the site cannot function without these.
- Functional cookies: Remembers language preference and theme settings.
- Analytics Cookies: Pages visited and time spent — used to improve the site.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.
How Long Your Data Is Retained
We retain your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
- All data is retained for as long as your account remains active.
- Financial transaction records are retained for up to 5 years after account closure (as required by law).
- Identity verification documents are deleted 3 years after account closure.
- Marketing data is deleted immediately upon withdrawal of consent.
Security Measures
Bets 10 uses industry-standard security technologies to protect your data:
- In all communications TLS 1.3 SSL encryption Is used.
- Sensitive Data AES-256 encryption Stored in an encrypted database.
- Regular security audits and penetration testing are conducted.
- Automatic alerts and account lockout upon suspicious login attempts.
- Payment information is never stored directly on Bets 10 servers.
Your password is always In hashed form Stored in hashed form. No Bets 10 employee can view your password.
Your Rights
As a Bets 10 user, you have a number of rights over your own data. To exercise these rights, please contact our support team:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your account and data unless a legal obligation requires otherwise.
Right to object
You may object to your data being used for marketing purposes.
Right to Data Portability
You may request a copy of your data in a readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Protection of Children & Minors
Bets 10 is strictly prohibited for anyone under 18 years of age. We do not knowingly collect information from minors.
If a parent or legal guardian becomes aware that their child has registered on Bets 10, please contact us immediately. We will close the account without delay and delete all associated data.
Third-Party Links & Services
Bets 10 uses third-party services on its platform, such as payment gateways and game providers. These services have their own privacy policies. Bets 10 is not responsible for the data practices of third parties.
We only work with partners who comply with international data protection standards and with whom we have strict confidentiality agreements in place.
Privacy Policy Updates
Bets 10 may update this Privacy Policy as needed. When changes are made, the date at the top of this page will be updated. For significant changes, you will be notified via your registered email or an account notification.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:
Support Email: [email protected]
Privacy-related requests are typically responded to within 72 hours. Complex matters may take up to 30 days.